Returns and Exchanges
Thanks for shopping at Anna Cate Collection. If you are not entirely satisfied with your purchase, we're here to help. Returns You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with tags. Your item needs to have the receipt or proof of purchase. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping: Our warehouse ships orders out on Monday's and Thursday's by 12PM EST. If your order is placed on Monday at 10:00AM EST, your item will be shipped out that afternoon. If your order is placed on Monday at 2:00PM, your order will be shipped out that Thursday. Please place your order accordingly.
Contact Us If you have any questions on how to return your item to us, contact us at 919.497.7363.
1743 White Level Rd.
Louisburg NC 27549